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Privacy Policy

Effective date: 09-01-2026

This Privacy Policy explains how Wiktoria Nutrition collects, uses, and protects your personal data.

1. Data Controller

2. Personal Data Collected

Depending on how you interact with Wiktoria Nutrition, the following personal data may be collected:

  • Contact details (such as name, email address, phone number)
  • Booking details
  • Health information you provide, including symptoms, medical history, medications, supplements, and lab results
  • Payment and transaction information (processed via Reservio and/or third-party payment providers)
  • Website usage data (such as cookies or analytics data, if enabled)

Health information is considered “special category data” under UK GDPR.

3. How Your Data Is Used

Your personal data may be used to:

  • Provide nutrition consultations and personalised recommendations
  • Manage bookings, reminders, and client communications
  • Maintain client records and meet professional or legal obligations
  • Improve the website and services (if analytics are enabled)

4. Lawful Basis for Processing

Wiktoria Nutrition processes personal data under one or more of the following lawful bases:

  • Contract: to deliver booked services
  • Legitimate interests: administration and responding to enquiries
  • Legal obligation: record-keeping where required

Special category (health) data is processed to provide the service and maintain appropriate records, and where applicable, based on your explicit consent.

5. Sharing Your Data

Wiktoria Nutrition may share personal data only where necessary with trusted service providers, including:

  • Reservio (booking management)
  • Video call providers
  • Email service providers
  • Website hosting providers
  • Analytics providers (if enabled)

Wiktoria Nutrition does not sell your personal data.

6. International Transfers

Some service providers may store or process data outside the UK. Where this occurs, reasonable steps are taken to ensure appropriate safeguards are in place in accordance with data protection law.

7. Data Retention

Personal data is retained only for as long as necessary for the purposes described above:

  • Client records:  6 after the last appointment
  • Enquiries: typically [12–24 months]
  • Financial records: retained as required by law

8. Your Rights

Under UK GDPR, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion of your data (where applicable)
  • Restrict processing
  • Object to processing (in certain circumstances)
  • Request data portability (where applicable)
  • Withdraw consent (where processing is based on consent)

To exercise your rights, please email hello@wiktorianutrition.co.uk.

9. Complaints

If you have concerns about how your data is handled, please contact Wiktoria Nutrition first.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

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