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Terms and Conditions

Effective date: 09-01-2026

These Terms & Conditions apply when you use this website or book services with Wiktoria Nutrition.

1. About Wiktoria Nutrition

2. Services

Wiktoria Nutrition provides online nutrition consultations, including:

  • Initial Consultations (60–90 minutes)
  • Follow-Up Consultations (30–45 minutes)
  • Packages, where available

Consultations are delivered online via video call unless otherwise stated.

3. Bookings (via Reservio)

All appointments are booked through Reservio. You are responsible for selecting the correct service type and providing accurate contact details.

You will receive booking confirmation and joining details via email.

4. Fees and Payment

Fees are displayed at the time of booking and payment is due as shown in the booking system.

Unless otherwise stated:

  • Initial Consultation: £150
  • Follow-Up Consultation: £75

Prices may change from time to time, but bookings are charged at the rate shown when you book.

5. Cancellation, Rescheduling & No-Show Policy (48 hours)

If you need to cancel or reschedule, please do so as early as possible via Reservio or by emailing hello@wiktorianutrition.co.uk.

  • 48 hours or more notice: You may cancel or reschedule with no charge.
  • Less than 48 hours’ notice: The full appointment fee is payable (or the session will be deducted from your package).
  • No-show: If you do not attend or do not join the call within a reasonable time, the full appointment fee is payable (or the session will be deducted from your package).
  • Late arrival: If you join late, the session may still end at the scheduled time.

6. Packages

If you purchase a package:

  • Sessions must be used within 3 or 6 months of purchase unless agreed otherwise in writing.
  • Packages are non-transferable.
  • The cancellation and no-show policy applies to all package sessions.

7. Refunds

Because consultations involve reserved time and preparation, refunds are not usually offered once an appointment has taken place.

If you believe there has been an error, please contact hello@wiktorianutrition.co.uk and I will aim to resolve the issue fairly.

8. Client Responsibilities

To get the most from your consultations, you agree to:

  • Provide accurate and complete information about your health history, symptoms, medications, and lifestyle
  • Inform me of any relevant changes
  • Seek medical support where appropriate

9. Scope and Limitations

Wiktoria Nutrition does not provide emergency support, medical diagnosis, prescriptions, or treatment that replaces medical care.

Recommendations may include nutrition and lifestyle guidance and may include optional suggestions for supplements and/or tests.

10. Communication Between Sessions

Where support between sessions is offered, it is for clarifying recommendations only and does not replace medical care.

Typical response times are within [24–72 hours] on business days.

11. Confidentiality

Your information is treated as confidential and handled in line with the Privacy Policy.

Information may be disclosed if legally required or where there is a serious risk of harm.

12. Intellectual Property

All content on this website and any documents provided (including guides, plans, templates, and downloads) are owned by Wiktoria Nutrition and may not be copied, reproduced, or shared without written permission.

13. Liability

To the maximum extent permitted by law, Wiktoria Nutrition is not liable for any loss or damage arising from your use of the website or services where:

  • Outcomes depend on factors outside my control
  • Relevant information is not disclosed
  • Recommendations are not followed appropriately

Nothing in these Terms limits liability where it would be unlawful to do so, including for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

14. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.

15. Contact

For questions about these Terms & Conditions, please email:
hello@wiktorianutrition.co.uk

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